Refund Policy
Effective as of January 2025 | orveliquanth Financial Planning
Refund Eligibility
At orveliquanth, we stand behind our financial planning services and educational programs. Refunds are available under specific circumstances outlined below. Our policy reflects our commitment to client satisfaction while maintaining the integrity of our professional services.
- Service cancellations must be requested within 14 days of initial consultation
- Educational program refunds available within 30 days of enrollment, provided less than 25% of content has been accessed
- One-time consultation fees are refundable if cancelled 48 hours before scheduled appointment
- Long-term planning packages may be prorated based on services already delivered
Refund Process Timeline
Submit Request
Contact our team at info@orveliquanth.com with your refund request, including your account details and reason for the request.
Review Period
Our team reviews your request within 3-5 business days. We may contact you for additional information or clarification.
Approval & Processing
Once approved, refunds are processed within 7-10 business days. You'll receive confirmation via email with tracking details.
Payment Return
Funds return to your original payment method. Credit card refunds may take an additional 2-5 business days to appear on your statement.
Quick Tip: Before requesting a refund, consider speaking with our client support team. Many concerns can be resolved through program adjustments or alternative service arrangements that might better meet your needs.
Payment Method Considerations
Different payment methods have varying processing timeframes. Credit card refunds typically process fastest, while bank transfers may require additional verification steps. Here's what to expect based on your payment method:
- Credit Cards: 3-7 business days after processing approval
- Debit Cards: 5-10 business days depending on your banking institution
- Bank Transfers: 7-14 business days with additional verification required
- PayPal: 1-3 business days once refund is initiated
Important: Partial refunds may apply to services where planning documents have been delivered or personalized advice has been provided. Each case is evaluated individually based on the specific services received.
Non-Refundable Services
Certain services are considered non-refundable due to their personalized nature and the resources committed to their delivery. Understanding these exceptions helps set proper expectations:
- Custom financial reports and analyses that have been completed and delivered
- One-on-one consultations that have already taken place
- Third-party software licenses or tools purchased on your behalf
- Administrative fees associated with account setup or document processing
Special Circumstances
We recognize that unexpected situations can arise. In cases of medical emergencies, job loss, or other significant life changes, we may consider refund requests outside our standard policy timeframes. Each situation is reviewed with care and discretion.
Documentation may be requested to verify special circumstances. Our goal remains supporting your financial well-being, even when that means adjusting our standard procedures.
Questions About Refunds?
Email: info@orveliquanth.com
Phone: +1 (647) 671-8886
Address: 9873 62 Ave NW, Edmonton, AB T6E 0E4, Canada